Broadband customers soon to be able to switch in one day

Matt Maynard • 28 Sep 2021

The switching process for broadband customers is about to become much faster.

Ofcom has stated it has plans to make it easier for broadband customers to switch provider.

Households have been put off switching providers in the past when it involves moving from the Openreach network to another network, such as Virgin Media, Ofcom claims. 

Four in 10 households have stayed put due to the avoidance of hassle, while a further 1 in 4 had faced attempts from other providers to get them to switch. 

Internet speed and reliability is becoming even more prevalent with countless people working from home, so Ofcom believes the change will be very much welcomed. 

Current rules mean customers can only switch between Openreach providers by contacting the new service directly. New proposals will mean others with their own network will be covered by the simpler process. 

Lindsey Fussell, Ofcom's networks and communications group director, said: "We're making it as easy as possible for you to break up with your broadband provider and take advantage of the deals on offer."

All broadband networks must sign up to the One Touch Switch process in place by April 2023, Ofcom added.

Source: Sky News