Here’s how to get in touch with BT.
The main contact number for BT is 0330 1234 150.
This is for residential customers, and you’ll need to work through a few options in order to speak to someone. Have your details ready to speed things up.
Here are some tips if you want to speed things up:
If you just want a shortcut to speak to someone at BT then press 1, then 1 again, then 5.
Technically this means home phone/broadband, then billing, then ‘speak to an advisor’.
You’ll need to select some options when you call. If you don’t select anything, and just wait or press # a few times, the call system will hang up on you. Phone up and press 1 twice, then 5, and you should reach a human at BT.
If you want to talk about BT Business Broadband then call 0330 054 5528. This number is ideal if you want to discuss BT Business prices and packages, and usually you get straight through to an expert.
The best thing to do is call during the quietest hours. Call between 8am and 8.30am, or between 8.30pm and 9pm, on a weekday. This gives you the best chance of beating the queues.
If you have a fault or need technical help then call 0330 1234 150, and press 1 then 2.
If you want to upgrade with BT then call 0330 1234 150, and press 1 then 3.
If you’re moving house then you need to call 0330 1234 150. You then press 1, followed by 4.
If you’re thinking of leaving BT then call 0330 1234 150, and press 1 then 5.
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